Systems Support Technician

Nhsayrshireandarran; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service in Scotland is seeking a proactive Systems Support Technician for its ICT Service Delivery team in Inverness. You will support over 6,000 users across multiple sites, providing technical assistance for a variety of ICT systems, including hardware and software. The role involves ensuring compliance and cyber resilience. Candidates should have substantial IT support experience and skills in Windows, Azure, and network troubleshooting. Working hours are 8am to 4pm, Monday to Friday, with on-call responsibilities.

Qualifications

• Experience in IT support within a large organization.
• Strong technical skills in hardware and software.
• Basic knowledge of network troubleshooting.

Responsibilities

• Provide technical and user support for ICT systems.
• Support and maintain core SAS ICT systems.
• Ensure cyber resilience and ICT compliance.

Skills

IT support experience

Technical skills in hardware

Network troubleshooting

Knowledge of Windows & Windows Server

Experience with Active Directory and Azure

Familiarity with Microsoft 365

Understanding of database replication software

Tools

Helpdesk Ticketing systems

In‑tune

SCCM

Graphical Information Systems

Mobile Data Application Software

Job description

Overview

The Scottish Ambulance Service is seeking a dedicated and proactive Systems Support Technician to join our ICT Service Delivery team in Inverness.

You will play a vital role in supporting and maintaining ICT systems for over 6,000 users across 150 SAS sites and 30 NHS partner sites. This is a fantastic opportunity to work in a dynamic environment, supporting critical systems that underpin emergency healthcare delivery across Scotland.

Key Responsibilities

• Provide technical and user support for all ICT systems, including laptops, PCs, servers, and specialist hardware.
• Support and maintain core SAS ICT systems, such as Ambulance Control Centre systems and back‑office systems.
• Work closely with colleagues to ensure cyber resilience and ICT compliance.

Qualifications

You’ll require experience in IT support, ideally within a large or complex organisation and have strong technical skills in hardware, software, and basic network troubleshooting. Knowledge of the following technologies is essential.

• Windows & Windows Server
• AD, Azure
• In‑tune, SCCM
• Microsoft 365 and cloud computing
• Supporting a range of modern Print Technologies
• Graphical Information Systems
• Disk Array Storage Systems
• Database Replication Software
• Network Storage and Backup Utility Software
• Intranet and Internet based application software and Communication Protocols
• Mobile Data Application Software and Communication Protocols
• Helpdesk Ticketing systems

Benefits

The hours of work will be 8am‑4pm Monday to Friday, based at Inverness. The successful post holder will also participate on a 24x7x365 on‑call rota and may require significant travel across Scotland.

Legal and Equality Statements

To work in the United Kingdom, you must demonstrate that you have the relevant permission to work in the country. Applicants must have the right to work in the UK without requiring sponsorship to work with us.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society.