Supporter Care Officer

Premier Christian Communications Ltd; Abingdon; Hybrid; GBP 27,000; Full time

Job summary

A Christian charity seeks a Supporter Care Officer in Abingdon to deliver exceptional customer support services. This role involves handling orders, processing donations, and managing customer inquiries through multi-channel communication. Candidates must demonstrate strong customer service skills, proficiency in Microsoft Office, and the ability to work collaboratively within a team. The position offers a hybrid working model and requires a commitment to the organization's mission.

Qualifications

• Experience in delivering high levels of customer service.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and accounts packages.
• Ability to handle pressure and multi-task.
• Strong commitment to the aims of the organisation.

Responsibilities

• Provide excellent customer service through various channels.
• Process customer orders and donations efficiently.
• Manage office stock levels and assist in credit control.
• Update product data and handle end-of-day reports.

Skills

Customer service experience

Communication skills

Proficiency in Microsoft Office

Ability to multi-task

Attention to detail

Teamwork

Job description

BRF Ministries is a Christian charity. Our vision is to enable people of all ages to grow in faith and understanding of the Bible. We resource the spiritual journey of both individuals and the mission and ministry of local churches.

Supporter Care Officer - 2 positions available

Main purpose

To provide excellent customer and support services for BRF’s work.

Reporting

Reporting to: Engagement Team Leader

Location: BRF Ministries office, Abingdon / Hybrid (2 days/wk max. remote working)

Hours: Full-time (37.5 hours per week), permanent and maternity cover. Full-time (37.5 hours per week), fixed term for 12 months only. Part time considered for the right candidate.

Salary: £26,500

Main Areas of Responsibility

• Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
• Process books, subscriptions and events orders received by post, telephone and online.
• Pack and post orders that require sending from the office.
• Process donations received by all forms, including web donations.
• Allocate payments received by BACS, cheque, or credit card.
• Conduct sales ledger reconciliations.
• and distribute the post.
• Assist in credit control.
• Manage office stock levels.
• Assist in processing of renewals and subscription releases.
• Order office and event stock.
• Circulate advance copies.
• Assist finance team with statements to account.
• Recording gift forms and storing them shared drives.
• Pick and pack courier and post orders.
• Advising colleagues of discrepancies and updates on other systems.
• Troubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff members.
• Updating Shopify product data.
• End of day reports.

Essential Skills and Experience

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills, high degree of confidence on the phone.
• Proficiency in using Microsoft Office, order processing and accounts packages.
• Ability to work well under pressure and to multi‑task.
• Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
• Reliable and consistent.
• Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
• Strong commitment to the aims of the organisation.