Support Worker

Community Care Live; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A residential care service provider in Basingstoke is seeking a Residential Services Support Officer to provide personalized support for adults with learning disabilities. You will be responsible for delivering exceptional care, creating individualized care plans, and maintaining communication with colleagues and families. Ideal candidates should demonstrate empathy, collaboration, and effective communication skills. This position requires shift work, including weekends and holidays, with additional pay enhancements as per policy.

Benefits

Comprehensive induction programme

Personal development support for QCF training

Opportunities for future senior-level roles

Qualifications

• Experience working with adults with learning disabilities to support their independence.
• Ability to communicate effectively with clients and colleagues.
• Competence in documenting care and communicating observations.

Responsibilities

• Deliver high-quality physical and emotional care to service users.
• Collaborate with families and professionals to create personalized care plans.
• Maintain clear communication and detailed records of client needs.

Skills

Understanding client needs

Patience

Empathy

Collaboration skills

Communication skills

IT skills

Job description

We’re privileged to work with some amazing people here at Hindson House. We provide a respite service for adults with learning disabilities and additional needs. As a Residential Services Support Officer you’ll provide personalised support, so people can engage in a range of meaningful activities during their stay with us. We want our short stay breaks to feel like a holiday, so we offer fulfilling activities both out in the community and within our safe and comfortable environment.

What you’ll do:

• Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs.
• Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User.
• Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page.

What we’re looking for:

• An understanding of the needs of the client group and have experience working with them to achieve independence.
• Able to demonstrate the core values of patience, empathy and compassion.
• A team player with strong collaborative skills.
• Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues.
• Sound IT skills and able to accurately record information.

Why join us?

Comprehensive induction programme with all necessary training.

• Great satisfaction from supporting people to get the most out of their stay.
• Commitment to personal development, including support for QCF training.
• Preparation for future senior-level opportunities.

As this is a 24/7 service, you’ll be required to work a shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy.

Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Carer, Home Carer, Family Support, Health Care Assistant, Teaching Assistant, Learning Support Assistant, LSA, House Parent, Day Opportunities Support Worker, Day Services Support Worker, Wellbeing Coordinator, Wellbeing Support Worker, Community Support Worker, Day Care Host, Residential Care, Residential Support Worker, Home Care Assistant, Domiciliary Care Worker, Health Care Professional, Night Carer, Homecare Assistant and Personal Care Giver.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Applicants can expect to hear from us within two weeks of the advertised closing date.