Supply Solutions Consultant: Drive Service Excellence KPIs

Sodexo France; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global service provider is seeking a Supply Solutions Consultant to deliver service excellence across their supply network in Manchester, UK. The role involves providing support to internal and external stakeholders, navigating policies, and resolving complex queries. Ideal candidates should have strong communication skills and a background in contact centre environments. This position offers a competitive salary package, along with extensive benefits, and an inclusive work culture that celebrates diversity and equal opportunities.

Benefits

Competitive salary package

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discounts

24/7 employee assistance programme

Qualifications

• Experience in a contact centre or helpdesk environment is preferred.
• Drive to find solutions using initiative and aptitude.
• Flexibility to adapt to business requirements.

Responsibilities

• Provide quality support service for internal customers.
• Maintain accurate log entries of calls and issues.
• Support customers in utilizing purchasing information effectively.
• Act as the main point of contact for various queries.

Skills

Confident communication

Problem-solving skills

Resourcefulness

Ability to work under tight deadlines

Adaptability

Job description

A global service provider is seeking a Supply Solutions Consultant to deliver service excellence across their supply network in Manchester, UK. The role involves providing support to internal and external stakeholders, navigating policies, and resolving complex queries. Ideal candidates should have strong communication skills and a background in contact centre environments. This position offers a competitive salary package, along with extensive benefits, and an inclusive work culture that celebrates diversity and equal opportunities.