Supplier Management Coordinator

British Council group; United Kingdom; Hybrid; GBP 34,000; Full time

Job summary

A prominent cultural organization seeks a Mid-Senior Level candidate for management support within their Digital and Technology department. Responsibilities include managing stakeholder relationships, processing purchase orders, and identifying service improvements. The role requires proficiency in English and offers a full-time position with benefits in various UK locations. Candidates should possess relevant skills in administration and digital tools.

Benefits

32 days annual leave

Career average defined benefit pension scheme

Annual LMA for London based candidates

Qualifications

• Experience in busy and complex environments, managing multiple tasks and deadlines.
• Ability to engage effectively with individuals at all levels, especially senior managers.

Responsibilities

• Manage stakeholder relationships and engagement with contract sponsors.
• Ensure timely processing of purchase orders and invoices.
• Identify service improvements and cost efficiencies.
• Provide operational support to the Supplier Management Team.

Skills

Planning and Organisational skills

Work effectively at all levels of the organisation

Good Digital and technical skills

Excellent attention to detail

Education

Educated to A level standard

Tools

SAP

Excel

Word

Teams

Job description

British Council Pay Band 7

Department: Digital and Technology

Location: London, Belfast, Cardiff, Edinburgh and employees with existing contract in Manchester

Contract: Indefinite Contract (permanent role)

Apply by: Sunday, 30th Nov 11:59 PM UK time Interview window: TBD

The starting salary for this role starts at £30,839 per annum, this is negotiable based on skills, and expertise. In addition, there will be an annual LMA of £3,300 for London based candidates.

• 32 days annual leave, in addition to public holidays
• Career average defined benefit pension scheme

This role is open to applicants who already have the legal right to work in the UK at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The role provides management support and coordination to Supplier Managers in the UK and India, ensuring timely and accurate completion of all activities related to day‑to‑day contract management. It requires maintaining a strong understanding of the supplier portfolio, monitoring billing and service performance, identifying irregularities, and supporting supplier management reviews, particularly those focused on billing.

The Digital and Technology team partners with the wider British Council to drive a digitally enabled, customer‑centric culture by empowering people with the skills and confidence needed to navigate digital challenges. Within this function, the Operations unit ensures secure and high‑performing enterprise platforms and applications, manages connectivity and the modern workplace environment, oversees supplier partnerships, and transitions new products and services into the live environment using ITIL‑based processes.

Main responsibilities

The role is responsible for managing internal and external stakeholder relationships, ensuring productive engagement with contract sponsors, service users, procurement, finance teams, and suppliers to secure value for money and effective service delivery. It requires strong emotional maturity and professional presence to engage a wide range of stakeholders. Key commercial responsibilities include raising purchase orders, processing invoices promptly, supporting budget forecasting, ensuring accurate vendor setup, and verifying that payments align with contractual commitments, including monitoring and collecting service credits. The role also identifies opportunities for service improvements, cost efficiencies, and enhanced service delivery, and collates these improvements for communication across relevant audiences.

In addition, the role provides comprehensive operational support to the Supplier Management Team. This includes acting as the first point of contact for colleagues and suppliers on FOI queries, contract details, invoicing, and purchase orders. The role triages and tracks incoming requests to ensure efficiency, coordinates supplier review meetings, maintains action logs, and supports risk management activities. Overall, the position ensures smooth team operations and contributes to the continuous improvement of supplier management practices across the British Council.

Role Specific Skills

• Planning and Organisational skills – able to work under pressure and prioritise
• Work effectively at all levels of the organisation
• Understand the Global context in which we work
• Good Digital and technical skills and good knowledge of Excel / Word / Teams
• Excellent attention to detail

Qualifications

• Educated to A level standard

Role specific knowledge and experience

• Proven track record of office administration in busy and complex environments, prioritising multiple tasks and deadlines.
• Experience of working effectively with individuals at all levels (especially senior managers), both internally and externally.
• Holding people to account – in eliciting responses
• Experience of working with SAP

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. (C1 Level)

Seniority Level

Mid-Senior level

Employment type

Full-time

Job function

Supply Chain and Information Technology

Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Non‑profit Organizations