Student Hub Concierge & Services Advisor

The University Of Wolverhampton; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK university in Walsall seeks a dedicated Hub Customer Services Advisor to provide essential administrative support within the Facilities Information Hub. The role is primarily student-facing, addressing accommodation and campus issues daily. The ideal candidate will have strong customer service skills and a commitment to helping others, ensuring excellent services while adapting to the dynamic needs of the university environment. Employees benefit from competitive salaries, flexible working, and various staff support services.

Benefits

Competitive salaries

Standard Life Pension scheme

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Wellbeing and Mental Health Support

Gym memberships discounts

Eyecare Support

Flu Vouchers

Paycare Health Benefit Plan

Generous Annual Leave

Flexible & Agile Working

Free On-site Parking

Cycle Benefits Scheme

Employee Discounts

Travel Discounts

Library Access

Staff Scholarship Scheme

Leadership and Management Development

Qualifications

• Experience in customer-facing roles, ideally in a higher education environment.
• Strong interpersonal skills and an ability to engage with students.
• Ability to provide administrative support effectively.

Responsibilities

• Deliver all administrative support within the Facilities Information Hub.
• Assist students with accommodation and campus issues.
• Ensure excellent customer service in every interaction.

Skills

Customer service

Problem-solving

Communication

Job description

A UK university in Walsall seeks a dedicated Hub Customer Services Advisor to provide essential administrative support within the Facilities Information Hub. The role is primarily student-facing, addressing accommodation and campus issues daily. The ideal candidate will have strong customer service skills and a commitment to helping others, ensuring excellent services while adapting to the dynamic needs of the university environment. Employees benefit from competitive salaries, flexible working, and various staff support services.