Student Experience Advisor: Campus Support & Guidance

Arden University Ltd; Nottingham; On-site; GBP 26,000; Full time

Job summary

A renowned UK university in Nottingham seeks a Student Hub Advisor to support diverse student needs through various communication channels. The ideal candidate will have significant customer service experience and strong communication skills, ensuring an exceptional student experience. This full-time position offers a competitive salary and extensive benefits including generous holidays and a pension plan, emphasizing the university's commitment to accessibility and student welfare.

Benefits

30 days holiday + bank holidays

Aviva pension plan with company contributions

SimplyHealth plan option

Private Medical Insurance

Access to Perkbox benefits

Free courses for employees and discounts for family

‘Golden Ticket’ for free Arden education

Qualifications

• Extensive experience in customer service, ideally in a student-facing role.
• Strong passion for helping others succeed.
• Excellent written and verbal communication skills.
• Proficient in administration and IT literacy.
• Exceptional organisational and time-management abilities.

Responsibilities

• Serve as the primary contact for student enquiries and support.
• Communicate effectively via phone, email, live chat, messenger, and in-person.
• Provide innovative and customised solutions to student issues.
• Ensure a high standard of customer care by going above and beyond in every interaction.

Skills

Customer service experience

Strong communication skills

Organisational abilities

IT literacy

Job description

A renowned UK university in Nottingham seeks a Student Hub Advisor to support diverse student needs through various communication channels. The ideal candidate will have significant customer service experience and strong communication skills, ensuring an exceptional student experience. This full-time position offers a competitive salary and extensive benefits including generous holidays and a pension plan, emphasizing the university's commitment to accessibility and student welfare.