Strategic Technical Account Manager - Cloud & Edge AI

AnaVation LLC; Chesterton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud services provider in the UK is seeking a Technical Account Manager to guide customers through their technical journey, enhancing satisfaction and driving success. The role requires extensive experience in technical support, excellent communication skills, and a deep understanding of cloud services, primarily AWS and Azure. Ideal candidates should possess strong interpersonal skills and a proactive approach to account management.

Qualifications

• 5+ years of related experience in technical consulting or customer success.
• Excellent technical aptitude and experience with complex products.
• Strong business acumen to contribute to organizational success.

Responsibilities

• Build and maintain strong customer relationships.
• Provide architecture guidance and optimization strategies.
• Act as escalation point during critical incidents.

Skills

Customer relationship management

Technical advisory

Incident management

Cloud computing knowledge

Interpersonal skills

Education

Bachelor's degree in Information Technology or related field

Tools

AWS

Azure

Google Cloud

VMware

Job description

A leading cloud services provider in the UK is seeking a Technical Account Manager to guide customers through their technical journey, enhancing satisfaction and driving success. The role requires extensive experience in technical support, excellent communication skills, and a deep understanding of cloud services, primarily AWS and Azure. Ideal candidates should possess strong interpersonal skills and a proactive approach to account management.