Strategic Rail Station Liaison Manager

Arrivatc; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major UK rail operator is seeking a Station Liaison Manager in Birmingham. This role involves managing relationships with stakeholders across the North East, East Midlands, and Scotland. Responsibilities include leading meetings, improving customer service standards, and conducting station audits. The ideal candidate should demonstrate excellent stakeholder management and a proactive attitude. This position is a full-time role based at the Birmingham head office, involving regular travel throughout the network.

Qualifications

• Proven ability to manage and influence stakeholders.
• Self-motivated and proactive, with confident ownership.
• Flexible and adaptable approach.

Responsibilities

• Build strong relationships with station partners.
• Drive performance and raise customer service standards.
• Represent station interests at internal meetings.

Skills

Stakeholder management

Team collaboration

Flexibility

Proactivity

Job description

A major UK rail operator is seeking a Station Liaison Manager in Birmingham. This role involves managing relationships with stakeholders across the North East, East Midlands, and Scotland. Responsibilities include leading meetings, improving customer service standards, and conducting station audits. The ideal candidate should demonstrate excellent stakeholder management and a proactive attitude. This position is a full-time role based at the Birmingham head office, involving regular travel throughout the network.