Strategic Partners Customer Success Specialist

Yu Energy; Leicester; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading energy provider in Leicester is seeking a Customer Service Specialist to join their expanding team. This role involves providing exceptional service to customers and strategic partners through effective communication and problem-solving skills. The ideal candidate will have proven customer service experience and be motivated to succeed in a dynamic workplace. With excellent benefits including annual leave, company sick pay, and development opportunities, this position offers a promising career path.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced parental leave policies

Death in service cover

Qualifications

• Previous experience in customer service required.
• Experience in the Energy Industry desirable but not essential.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Support strategic partners and manage complaint escalations.
• Maintain customer data accurately for efficient service delivery.

Skills

Customer Service Experience

Communication Skills

Analytical Skills

Office 365 Proficiency

Problem Solving

Job description

A leading energy provider in Leicester is seeking a Customer Service Specialist to join their expanding team. This role involves providing exceptional service to customers and strategic partners through effective communication and problem-solving skills. The ideal candidate will have proven customer service experience and be motivated to succeed in a dynamic workplace. With excellent benefits including annual leave, company sick pay, and development opportunities, this position offers a promising career path.