Strategic Key Account Service Lead

Linde Material Handling; West Bromwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading machinery manufacturer in the UK is seeking a Key Account Service Manager to manage large customer accounts and ensure services meet both customer and commercial requirements. The ideal candidate will possess strong analytical and problem-solving skills and be proactive in identifying new business opportunities. This full-time role involves close collaboration with sales and support teams to achieve profitability and service targets.

Qualifications

• Well-developed analytical and problem-solving skills.
• Strong ability to prioritise work and meet deadlines.
• Energetic and pro-active team player.

Responsibilities

• Manage and develop large customer accounts.
• Ensure compliance with SHEQ procedures.
• Conduct account reviews and resolve customer queries.
• Manage P & L and report on profitability issues.
• Update CRM with customer contact and relevant information.

Skills

Analytical skills

Problem-solving skills

Prioritization

Team player

Microsoft Office (Excel, PowerPoint)

SAP knowledge

Tools

Service-related ERP

CRM systems

SAP Business Warehouse

Job description

A leading machinery manufacturer in the UK is seeking a Key Account Service Manager to manage large customer accounts and ensure services meet both customer and commercial requirements. The ideal candidate will possess strong analytical and problem-solving skills and be proactive in identifying new business opportunities. This full-time role involves close collaboration with sales and support teams to achieve profitability and service targets.