Strategic Key Account Service Lead

KION Group; Wellingborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics solutions provider in the UK is seeking a Key Account Service Manager to build and manage significant customer accounts. The ideal candidate should possess strong analytical and problem-solving skills and have experience with P & L responsibilities. This full-time role involves coordinating services, resolving queries, and identifying new business opportunities. The position requires proficiency in ERP systems and Microsoft Office tools.

Qualifications

• Well-developed analytical and problem-solving skills.
• Ability to produce high-quality reports.
• Energetic, motivated and pro-active team player.
• Experience in P & L responsibility.

Responsibilities

• Build and develop large customer accounts.
• Act as the primary escalation point for service-related issues.
• Conduct account reviews with customers.
• Resolve customer queries in a timely manner.
• Recognise new business opportunities.

Skills

Analytical skills

Problem-solving skills

IT Skills (ERP, Microsoft Office)

Negotiation skills

Team player

Tools

SAP (ERP and CRM)

SAP Business Warehouse

Job description

A logistics solutions provider in the UK is seeking a Key Account Service Manager to build and manage significant customer accounts. The ideal candidate should possess strong analytical and problem-solving skills and have experience with P & L responsibilities. This full-time role involves coordinating services, resolving queries, and identifying new business opportunities. The position requires proficiency in ERP systems and Microsoft Office tools.