Strategic Head of Water Demand & Customer Experience

Affinity Water Limited; Hatfield; On-site; GBP 125,000 - 150,000; Full time

Job summary

A UK water services company is seeking a Head of Demand Management to lead its demand reduction strategy and drive sustainable behaviour changes across millions of customers. This strategic role involves managing a £25m budget and leading a team to implement innovative solutions for water savings. The ideal candidate will have extensive experience in programme delivery, regulatory environments, and a strong focus on customer engagement. Join this vital role in shaping the future of water sustainability in the UK.

Benefits

Competitive salary

Cash Car Allowance

Learning and development opportunities

Annual leave from 26‑30 days

A generous double match pension scheme

Enhanced family benefits

Access to Wellbeing Centre

Discounts on retail and medical insurance

Qualifications

• Strong supply chain management experience across large scaled programmes.
• Deep understanding of the metering market and regulatory landscape.
• Proven delivery of large, complex operational and customer-focused business plans.

Responsibilities

• Lead industry-leading demand management and smart metering programmes.
• Deliver key regulatory and performance commitments.
• Drive operational excellence and financial performance.

Skills

Strategic leadership

Customer focus

Regulatory compliance

Supplier management

Behaviour change

Job description

A UK water services company is seeking a Head of Demand Management to lead its demand reduction strategy and drive sustainable behaviour changes across millions of customers. This strategic role involves managing a £25m budget and leading a team to implement innovative solutions for water savings. The ideal candidate will have extensive experience in programme delivery, regulatory environments, and a strong focus on customer engagement. Join this vital role in shaping the future of water sustainability in the UK.