Strategic Customer Success Manager for Growth & Renewals

Fluent Commerce; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company based in the UK is seeking a proactive Customer Success Manager to build relationships with clients and ensure their satisfaction with products. The ideal candidate will bring over 5 years of experience in customer success roles, especially within the retail industry, along with strong communication skills. This position offers flexible working arrangements, supportive leave policies, and opportunities for professional development, contributing to a vibrant company culture that values collaboration and individual growth.

Benefits

Flexible working hours

Generous paid parental leave

Paid leave for birthdays

Professional development allowance

Regular social events

Qualifications

• 5+ years of experience in Customer Success or retention-focused role.
• Strong understanding of the retail industry.
• Ability to collaborate cross-functionally in fast-paced environments.

Responsibilities

• Build long-term relationships with customers to enhance satisfaction.
• Drive product adoption and assist in business diagnostics.
• Develop customer engagement plans to achieve business outcomes.
• Facilitate regular business reviews to assess customer goals and progress.

Skills

Customer engagement

Analytical capability

Communication

Business oriented mindset

Retail industry understanding

Education

Degree in Business Administration or related field

Job description

A leading technology company based in the UK is seeking a proactive Customer Success Manager to build relationships with clients and ensure their satisfaction with products. The ideal candidate will bring over 5 years of experience in customer success roles, especially within the retail industry, along with strong communication skills. This position offers flexible working arrangements, supportive leave policies, and opportunities for professional development, contributing to a vibrant company culture that values collaboration and individual growth.