Strategic Customer Success Lead - SaaS Growth

Rootly; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A growing technology firm in the United Kingdom is seeking a Customer Success Manager to ensure customers achieve their goals with the platform. The ideal candidate will have experience in customer support or success roles, particularly in SaaS. Responsibilities include guiding customers through onboarding and product adoption, leveraging data to improve engagement, and collaborating with the Sales team. This role offers competitive compensation and equity in a fast-paced environment.

Benefits

Competitive compensation

Annual wellness stipend

Learning and development budget

Qualifications

• Prior experience in a customer-facing role, such as Customer Support or Customer Success.
• Experience working with a SaaS company supporting technical products or cybersecurity solutions.
• Strong written and verbal communication skills in English.

Responsibilities

• Guide assigned customers through onboarding and product adoption.
• Collaborate with Sales to create customer engagement plans.
• Proactively engage with customers to address underutilization of services.

Skills

Customer Support experience

Technical product knowledge

Onboarding experience

Presentation skills

Time management skills

DevOps environment background

Tools

MySQL

Tableau

Salesforce

Job description

A growing technology firm in the United Kingdom is seeking a Customer Success Manager to ensure customers achieve their goals with the platform. The ideal candidate will have experience in customer support or success roles, particularly in SaaS. Responsibilities include guiding customers through onboarding and product adoption, leveraging data to improve engagement, and collaborating with the Sales team. This role offers competitive compensation and equity in a fast-paced environment.