Strategic CSM for AI-Scale Growth

Excelity; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading AI company in London seeks a Customer Success Manager to drive business impact across high-value customers. This role entails owning the entire customer journey, from onboarding to managing ongoing success, with a strong focus on building long-term relationships. Candidates should have over 5 years of customer-facing experience in SaaS or tech, exceptional communication skills, and a proactive approach. The position requires working onsite three days a week to foster collaboration.

Qualifications

• 5+ years in a customer-facing role in SaaS, AI, or GTM tech.
• Strong understanding of the go-to-market landscape.
• Proactive and resourceful with a builder's mindset.

Responsibilities

• Act as a trusted advisor to C-level and VP stakeholders.
• Drive adoption, onboarding, and expansion across teams.
• Manage renewals, upsell, and product stickiness.

Skills

Customer Success

Account Management

Sales Support

Communication

Relationship Building

Job description

A leading AI company in London seeks a Customer Success Manager to drive business impact across high-value customers. This role entails owning the entire customer journey, from onboarding to managing ongoing success, with a strong focus on building long-term relationships. Candidates should have over 5 years of customer-facing experience in SaaS or tech, exceptional communication skills, and a proactive approach. The position requires working onsite three days a week to foster collaboration.