Store Supervisor - ThruDark

Battersea Power Station; Greater London; On-site; GBP 32,000; Full time

Job summary

A prominent new retail destination in Greater London is seeking a Store Supervisor to support the launch of their new store. This pivotal role focuses on delivering exceptional customer service and motivating a team to achieve sales targets. The ideal candidate will possess supervisory experience in retail, strong leadership skills, and a proactive attitude. This position offers a competitive salary and the chance to be part of an exciting team during the store's opening.

Benefits

Competitive hourly rate

ThruDark kit vouchers

Enhanced pension scheme

Supportive workplace culture

Qualifications

• Proven experience in a supervisory or senior sales role within premium retail.
• Excellent communication and leadership skills are essential.
• Ability to work flexibly including evenings and weekends.

Responsibilities

• Lead by example, delivering outstanding customer service.
• Motivate the team to achieve sales and performance targets.
• Support daily operations including cash handling and stock management.

Skills

Supervisory experience

Communication skills

Leadership skills

Commercial awareness

Organizational abilities

Tools

POS systems

MS Office

Job description

ENDEAVOUR THROUGH ADVERSITY

Job Title: Store Supervisor

Reports to: Store Manager

Location: Battersea Power Station

Contract: Permanent 40 hours per week, Fully Flexible (Including Weekends and Bank Holidays)

Salary: £31200 (£15 per hour)

About the Role

ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Battersea Power Station. This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience. You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.

Key Responsibilities

• Lead by example, delivering excellent customer service and a positive in-store experience.
• Motivate and guide the team to achieve sales and performance targets.
• Support daily store operations, including opening and closing duties, cash handling and stock management.
• Assist with product presentation and visual merchandising to maintain brand standards.
• Manage and resolve customer queries professionally and efficiently.
• Work collaboratively with the Store Manager on commercial decisions and operational improvements.
• Ensure compliance with health and safety regulations and company procedures.
• Maintain a clean, organised, and welcoming sales environment.
• Demonstrate strong product knowledge and enthusiasm for the brand.

About You

• Proven experience in a supervisory or senior sales role within premium or performance retail.
• Excellent communication and leadership skills.
• Ability to work flexibly, including evenings, weekends, and bank holidays.
• Commercial awareness and a proactive attitude.
• Strong organisational and multitasking abilities.
• Confidence using POS systems and basic MS Office.

Desirable but not essential

• Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
• Experience handling VIP or high-value customers.
• Personal interest in outdoor pursuits, fitness, adventure.

In Return

• Be part of a passionate, high-performing retail team during an exciting new launch.
• Competitive hourly rate.
• ThruDark kit vouchers throughout the contract.
• All the latest tech & software you need to perform your role.
• Enhanced pension scheme.
• Supportive and inclusive workplace culture.

Our Commitment

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.