Store Supervisor: Lead Customer Experience & Team Growth

The White Company; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand in Aberdeen City is seeking a passionate individual for a supervisory role to enhance customer service and team performance. The role involves leading a team to optimize the customer experience while maintaining store presentation and managing sales. Candidates should have a strong commitment to delivering exceptional service and experience in retail management. This position offers attractive employee benefits and discounts, along with a commitment to diversity and inclusion.

Benefits

50% discount on products

23 days holiday rising to 25

Volunteer Day

Discretionary annual bonus

Pension scheme

Life assurance plan

Social events throughout the year

Qualifications

• Passionate about delivering exceptional customer service.
• Ability to lead and motivate a team effectively.
• Experience in retail management preferred.

Responsibilities

• Supervise the team to optimize the customer experience.
• Ensure timely resolution of customer queries and complaints.
• Maintain store presentation reflecting the brand image.
• Handle opening and closing procedures, including cash management.

Skills

Team supervision

Customer service excellence

Sales optimization

Staff training and development

Job description

A luxury retail brand in Aberdeen City is seeking a passionate individual for a supervisory role to enhance customer service and team performance. The role involves leading a team to optimize the customer experience while maintaining store presentation and managing sales. Candidates should have a strong commitment to delivering exceptional service and experience in retail management. This position offers attractive employee benefits and discounts, along with a commitment to diversity and inclusion.