Store Supervisor – Customer Experience Lead (Maternity Cover)

Burberry; Ellesmere Port; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand is seeking a Supervisor for their store in Ellesmere Port. This role involves coaching sales associates, ensuring exceptional customer experiences, and achieving sales goals. The ideal candidate will have 1-2 years of supervisory experience in retail and a strong understanding of POS systems and digital tools. This position aims to elevate customer service and team performance while maintaining the brand's high standards.

Qualifications

• 1-2 years previous supervisory or management experience in retail sales.
• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfortable with the use of digital tools.

Responsibilities

• Supervise and motivate sales associates to deliver exceptional customer experiences.
• Drive sales goal attainment and performance coaching.
• Manage customer flow to ensure excellent service without unattended clients.

Skills

Leadership

Customer Service

Coaching

Performance Management

Digital Tools

Tools

POS System

Apple Mobile Devices

Job description

A luxury retail brand is seeking a Supervisor for their store in Ellesmere Port. This role involves coaching sales associates, ensuring exceptional customer experiences, and achieving sales goals. The ideal candidate will have 1-2 years of supervisory experience in retail and a strong understanding of POS systems and digital tools. This position aims to elevate customer service and team performance while maintaining the brand's high standards.