Store Operations & Customer Experience Lead

Sainsbury's Supermarkets Ltd; Chertsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer and Trading Manager for their Chertsey location. In this role, you will oversee store operations, manage a team, and ensure exceptional customer service. Ideal candidates should have experience in a fast-paced environment, proven leadership skills, and a track record of meeting performance goals. The position offers a competitive salary and various employee benefits, including shopping discounts and bonuses, in a supportive and inclusive workplace.

Benefits

10% shopping discount after 4 weeks, increasing to 15%

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Share scheme for employees

Wellbeing support and advice services

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven track record of delivering excellent customer service.
• Experience leading a team in a fast-paced environment.
• Skills in operational management and performance tracking.

Responsibilities

• Manage daily store operations and lead the team.
• Ensure high standards of customer service.
• Handle performance management and disciplinary issues.

Skills

Customer Service

Team Leadership

Performance Management

Operational Skills

Job description

A leading UK supermarket is seeking a Customer and Trading Manager for their Chertsey location. In this role, you will oversee store operations, manage a team, and ensure exceptional customer service. Ideal candidates should have experience in a fast-paced environment, proven leadership skills, and a track record of meeting performance goals. The position offers a competitive salary and various employee benefits, including shopping discounts and bonuses, in a supportive and inclusive workplace.