Store Manager Retail · Solihull

Miele Co Ltd; Metropolitan Borough of Solihull; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading luxury appliance retailer is seeking a Store Manager for their Solihull Experience Centre. This role demands a strong background in retail management, particularly in premium products. Responsibilities include leading a high-performing team, managing store profitability, and executing exceptional customer experiences. The ideal candidate will have proven success in motivating staff and forging client relationships, alongside an ability to innovate within luxury retail. A competitive salary and benefits package are offered.

Benefits

Competitive salary

Bonus earning potential

Career progression opportunities

Qualifications

• Proven experience in retail management with luxury brands.
• Capability in motivating and developing a team.
• Ability to understand luxury clientele expectations.

Responsibilities

• Lead the store team to deliver exceptional customer experiences.
• Manage store performance, profitability, and culture.
• Design and implement engaging events for clients.

Skills

Retail store management experience

Strong knowledge of premium and luxury brands

Consultative selling

People leadership

Sales metrics analysis

Planning and organization skills

Job description

Are you a retail professional with a passion for leading high-performing teams and driving exceptional customer experiences?

We are currently seeking adynamic and customer-oriented Store Manager to leadour Solihull Experience Centre.

The Mielebrand is synonymous with quality design & innovation, and, in our elegantly designed store, we curate a handpicked selection of the finest luxury lifestyle appliances for our clientele to use in their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service.

Our Experience Centre's forge the link between dealers, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen designpartner network, interior designers and architects. We strive to bring uncompromising quality to our consumers,whether they are designing anentire new kitchen, or dropping in for accessories.

We run immersive and exciting instore events bringing retail theatre alive forour clientele and partners so that they can experience all the lifestyle benefits of our products, as part of their individualcustomer journey.

In this role you will be...

Leading the team to deliver a best-in-class brand and sales experience to both consumers and partners, you will take chargeof the overall performance and profitability of the business operation while ensuring consistent alignment with the company culture, style and sophistication.

You will build relationships with clients andlocal partners ensuring a strong network of business development opportunities. Working alongside our partnerships team, you will designand deliver engaging events for our future customers, forming a large part of your role.

Responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store.

A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury sector. Demonstrating success by driving sales, managing teams, and delivering anexceptional customer experience.

What will it take to succeed...

Retail store management experience is a must,coupled with a strong knowledge of premium and luxury brands,products, retail theatreand consultative selling. You will understandthe expectations and preferences of luxury clientele, havethewillingness to go above and beyond to impress, while always keeping an eye on the sales metrics.

You will be a proven and capablepeople leader with a track record of motivating and developing employees, creating succession plans and managing inline with the cultural ambitions of the Miele Own Retail business. Dedicated to providing impeccable service through your team, offering personalised assistance and expert guidance, ensuring the consumer is placed at the heart of everything we do.

A natural salesperson and both confident and capable when dealing with new and challenging situations, you will bring an ability to form relationships with local businesses and high net worth individuals, previous experience in luxury retail is essential.

You will be proactive and adaptable to change with excellent planning, organisation and time management skills.

What can we offer you?

We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE up to £60,000 - £65,000 (this includes maximum bonus earning potential and allowances, with abase salary of between £45,000 - £50,000 based on experience).We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation.

If you have the experience outlined above and are excited about leading our Solihull Experience Centreand can bring energy and commitment to the team, this could be the place for you.

If you want to join us and further your career, apply to us in full,telling us “Why Miele” and “Why you!”

Find out more about working at Miele in retail