Store Manager - Craft & Customer Experience Leader

Moss Bros Group; Croydon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading menswear brand is seeking an experienced Retail Manager in Croydon to lead all store operations and ensure outstanding customer experiences. The ideal candidate will have a strong background in retail operations, excellent people skills, and a proven record in business development. You'll be responsible for driving performance, mentoring staff, and maintaining high operational standards while embodying the company's core values. This position offers competitive benefits and career development opportunities.

Benefits

70% employee discount

Generous bonus scheme

Cycle to work scheme

Discounted gym membership

Ongoing development opportunities

Qualifications

• Experienced in retail operations and customer service.
• Knowledge in data analytics to drive store success.
• Experienced in creating diverse visual displays.

Responsibilities

• Lead all aspects of store performance and ensure customer satisfaction.
• Exhibit excellent floor presence and oversee service delivery.
• Drive high productivity and cultivate a high-performance culture.

Skills

Retail operations expertise

Customer service excellence

Data analytics skills

Strong communication

Visual merchandising

Job description

A leading menswear brand is seeking an experienced Retail Manager in Croydon to lead all store operations and ensure outstanding customer experiences. The ideal candidate will have a strong background in retail operations, excellent people skills, and a proven record in business development. You'll be responsible for driving performance, mentoring staff, and maintaining high operational standards while embodying the company's core values. This position offers competitive benefits and career development opportunities.