Store Manager

Vision Express; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail optical provider in the UK is seeking a passionate Store Manager to oversee operations in Uckfield. The role involves driving store performance, managing a dedicated team, and ensuring exceptional customer service. Candidates should have strong retail management experience and a commitment to excellence. This position offers competitive bonuses and benefits, including family and friends discounts and opportunities for personal development.

Benefits

Free eyewear up to £550 annually

On target bonuses

33 days annual leave

Employee Assistance Program

Qualifications

• Proven track record in customer-focused management.
• Experience in developing store improvement plans.
• Ability to manage a team and drive store performance.

Responsibilities

• Lead a team to deliver outstanding customer service.
• Oversee all aspects of store operations.
• Ensure compliance and maintain sales growth.

Skills

Customer service

Retail management

Problem solving

Team development

Sales growth

Job description

Join Vision Express in Uckfield, East Sussex, as our new Store Manager and lead a passionate team in delivering outstanding customer service and eye care. In this hands-on retail management role, you’ll be responsible for driving store performance, maintaining exceptional Net Promoter Scores (NPS), and ensuring every customer receives a memorable experience. As Store Manager, you’ll oversee all aspects of store operations—from team development and performance management to sales growth and compliance—while working closely with customers on the shop floor. With the store continuing to grow year on year, your leadership, commercial awareness, and commitment to excellence will be key to its ongoing success.

If you’re a motivated retail professional with a proven track record in customer-focused management, we’d love to hear from you.

Benefits

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses of up to £6,180, depending on store performance.
• Stretch target bonuses of up to £12,360, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Experience you might have

• Previous experience of developing a store improvement plan.
• Managing resource to meet demand and maximise sales.
• Solving complex problems for colleagues and customers.
• Remaining delivery focussed throughout challenging times.
• Being customer obsessed and providing exceptional customer service.
• Showing emotional intelligence to support yourself, colleagues or customers in difficult moments.
• Working as part of a winning team and taking lessons from mistakes.
• Managing a team, selecting and developing colleagues and working with HR.
• Displaying a positive attitude that has influenced others to commit to a cause.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.

Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.

Application

We review your application against role requirements. Unsuccessful applications will be informed by email. If you know someone who’d be a great fit for this role, share this job with your network.