Store Manager

Braintree Village; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant retail location in Braintree is seeking a Store Manager to lead and inspire the sales team. The role involves developing sales strategies, managing daily shop operations, and ensuring exceptional customer service. Ideal candidates will have proven leadership experience in retail, a focus on team development, and strong communication skills.

Qualifications

• Proven experience in retail management or a similar role.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication skills and customer-focused approach.

Responsibilities

• Lead and inspire the sales team, fostering a passion for the brand.
• Develop and execute sales strategies to achieve commercial goals.
• Manage daily shop operations and ensure adherence to operational procedures.
• Enforce exceptional customer service standards and health regulations.

Skills

Team Management

Sales Strategy

Customer Service

Inventory Control

Financial Management

Job description

Store Manager (40 hours)

Hackett Location: Braintree Village Contract type: permanent Closing Date: Closing Date:

Key Responsibilities Description

• Team Management Lead and inspire the sales team, fostering a passion for the brand.
• Provide necessary tools and guidance for the personal development of team members.
• Sales Develop and execute sales strategies, ensuring achievement of commercial goals and KPIs. Engage the sales team through action plans while maintaining a consistent brand image during the sales process
• Customer Experience Attract and cultivate customer loyalty by delivering top-quality service and attending to every detail of the customer experience.
• Shop Administration Ensure adherence to operational procedures including inventorymanagement, stock control, cash handling, and daily reporting.
• Shop Operations Manage and oversee daily shop operations, establish opening andclosing routines, optimise shop layout and functioning formaximum profitability.
• Human ResourceManagement –Handle HR duties such as recruitment, hiring, training, scheduling,assigning responsibilities, setting sales quotas, and performancemanagement based on metrics.
• Accounting and Financials Administer accounting functions, meet sales and financial targets,manage budgets, and oversee payroll processes according toestablished policies.
• Inventory Control Maintain optimal inventory levels through regular counts, seasonal adjustments, and management of specials or sales items.
• Customer Service Enforce exceptional customer service standards, establish criteria for staff behaviour, ensure security and safety measures, develop emergency and lock-down procedures, and guarantee compliance with health and safety regulations.
• Loss Prevention Implement security measures, monitor and audit inventory levels, handle damaged merchandise appropriately, and establish strategies to prevent losses.

This role demands proactive leadership, a keen eye for detail, and the ability to juggle multiple responsibilities while upholding the brand's values. If you are enthusiastic about driving sales, managing teams, and creating exceptional customer experiences, we invite you to consider joining our team as a Store Manager.