Store Experience Leader: Visual Merchandising & Team Coach

Dunelm; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail company in Manchester is looking for a Retail Team Leader to inspire and lead a customer-focused team. The role involves delivering exceptional shopping experiences, promoting upselling, and boosting team spirit. Ideal candidates will have management experience and a passion for creating memorable customer interactions. Join us to make our stores feel like home and drive sales through high customer satisfaction.

Qualifications

• Solid management experience in customer-facing roles.
• Ability to inspire and lead a team.
• Experience in boosting business performance and smashing KPIs.

Responsibilities

• Lead a passionate team to provide excellent customer experiences.
• Promote a culture of upselling and train the team.
• Ensure high customer satisfaction scores through exceptional service.
• Keep team energy high and build team spirit.
• Coach and mentor team members for future leadership roles.

Skills

Customer obsession

Team leadership

Sales and upselling

Communication

Management experience

Job description

A leading UK retail company in Manchester is looking for a Retail Team Leader to inspire and lead a customer-focused team. The role involves delivering exceptional shopping experiences, promoting upselling, and boosting team spirit. Ideal candidates will have management experience and a passion for creating memorable customer interactions. Join us to make our stores feel like home and drive sales through high customer satisfaction.