Store Experience Lead | Visual Merchandising

Dunelm; Bracknell; On-site; GBP 30,000; Full time

Job summary

A leading homeware retailer in Bracknell is seeking a Merchandising Supervisor who will creatively enhance the in-store experience while leading a passionate team. You will focus on customer satisfaction, drive business performance, and maintain high store standards. Ideal candidates should have strong management experience in retail, a passion for customer service, and proven skills in team leadership. This role demands energy and the ability to foster a positive shopping experience for customers.

Qualifications

• Solid management experience in customer-facing roles such as retail or hospitality.
• Ability to boost business performance and achieve KPIs.
• Passion for creating memorable customer shopping experiences.

Responsibilities

• Lead a team to ensure exceptional customer service and satisfaction.
• Promote a culture of upselling among staff.
• Develop clear daily plans for team activities and achievements.
• Conduct well-being check-ins and support team development.

Skills

Customer obsession

Team management

Business performance improvement

Strong communication

Coaching and mentoring

Job description

A leading homeware retailer in Bracknell is seeking a Merchandising Supervisor who will creatively enhance the in-store experience while leading a passionate team. You will focus on customer satisfaction, drive business performance, and maintain high store standards. Ideal candidates should have strong management experience in retail, a passion for customer service, and proven skills in team leadership. This role demands energy and the ability to foster a positive shopping experience for customers.