Store Department Manager: Lead Teams & Service Excellence

JD Sports Fashion Plc; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Sunderland seeks a Store Manager to lead and motivate a high-performing team. You will be responsible for ensuring exceptional customer service and exceeding financial targets. The role requires at least two years of retail management experience and a passion for coaching and developing your team. Benefits include exclusive employee discounts, health cash plans, and extensive development opportunities. Join us in making our store a great place to shop and work.

Benefits

Discretionary bonus schemes

Company discount off a wide range of products

Health cash plans

Discounted Gym memberships

Access to internal development courses

Qualifications

• At least 2 years of management experience in retail.
• Ability to lead a high-performing team.
• Proven record of enhancing customer service standards.

Responsibilities

• Lead and motivate store teams to deliver exceptional customer service.
• Manage day-to-day operations, including hiring and training.
• Support financial targets and maintain compliance.

Skills

Coaching skills

Communication skills

Management experience

Customer service

Team building

Retail KPI knowledge

Job description

A leading retail company in Sunderland seeks a Store Manager to lead and motivate a high-performing team. You will be responsible for ensuring exceptional customer service and exceeding financial targets. The role requires at least two years of retail management experience and a passion for coaching and developing your team. Benefits include exclusive employee discounts, health cash plans, and extensive development opportunities. Join us in making our store a great place to shop and work.