Store Assistant Manager: Lead Customer Experience & Team

Wickes; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking an Assistant Manager in Birmingham to inspire and lead the team in delivering exceptional customer service. You will manage diverse tasks across the store, from assisting customers to handling deliveries, all while ensuring a safe environment. Ideal candidates will have strong organizational skills and experience in a fast-paced retail setting. This role offers competitive benefits including bonuses, pension contributions, and generous annual leave.

Benefits

Annual bonus up to 7.5%

Employer pension contribution up to 10%

Up to 35 days of annual leave including bank holidays

20% colleague discount

Cashback health scheme

Cycle to work scheme

Qualifications

• Experience in managing a team in a fast-paced customer-facing environment.
• Ability to inspire and lead a team towards excellent customer service.
• Highly organized and capable of handling various responsibilities.

Responsibilities

• Inspire colleagues to deliver the best customer experience.
• Assist in various store functions including delivery and customer service.
• Ensure safety and operational efficiency during shifts.

Skills

Organisational skills

Customer service orientation

Leadership

Job description

A leading home improvement retailer is seeking an Assistant Manager in Birmingham to inspire and lead the team in delivering exceptional customer service. You will manage diverse tasks across the store, from assisting customers to handling deliveries, all while ensuring a safe environment. Ideal candidates will have strong organizational skills and experience in a fast-paced retail setting. This role offers competitive benefits including bonuses, pension contributions, and generous annual leave.