Station Dispatch Supervisor: Lead Safe, Punctual Trains

First Group; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transport company is seeking a Dispatch Supervisor at Plymouth Station to ensure safe and punctual train dispatch while delivering excellent customer service. You will lead a team to adhere to safety regulations and maintain high customer service standards. Ideal candidates should have experience in team leadership and customer-facing roles. The position requires strong communication skills and the ability to work safely. Full training will be provided, and a travel pass and accommodation for training will be included.

Benefits

Full training provided

Travel pass for training

Hotel accommodation during training

Qualifications

• Experience in a customer focused position, ideally in an operational environment.
• Evidence of directly working within, and ideally leading a team.
• Strong verbal and written communication skills.

Responsibilities

• Lead and coordinate station staff to deliver high standards of customer service.
• Ensure safe and punctual departure of trains following dispatch procedures.
• Maintain a safe, pleasant, and clean station environment.

Skills

Team leadership

Customer service

Safety awareness

Performance management

Job description

A leading transport company is seeking a Dispatch Supervisor at Plymouth Station to ensure safe and punctual train dispatch while delivering excellent customer service. You will lead a team to adhere to safety regulations and maintain high customer service standards. Ideal candidates should have experience in team leadership and customer-facing roles. The position requires strong communication skills and the ability to work safely. Full training will be provided, and a travel pass and accommodation for training will be included.