Sr. Customer Success Manager, EMEA

Sayari Labs, Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading risk intelligence provider is seeking a Senior Customer Success Manager based in London. This role focuses on helping enterprise clients effectively leverage the company's solutions, ensuring customer value and retention. The ideal candidate has 7-12 years of experience in Customer Success with a SaaS company. The position offers a collaborative culture, competitive compensation, and numerous benefits including generous vacation leave and professional development opportunities.

Benefits

Competitive compensation package

Performance and incentive bonuses

Generous vacation leave

Flexible schedule

Growth and learning opportunities

Qualifications

• 7-12 years of experience in Customer Success, Account Management, or Implementation with a SaaS company.
• 5+ years in security, compliance, or risk software.
• Experience managing complex enterprise customers (>$3m ARR).

Responsibilities

• Help enterprise clients effectively utilize Sayari solutions.
• Manage onboarding and education to drive product adoption.
• Deliver business value by understanding customer needs.

Skills

Customer Success Management

Account Management

Project Management

Data Analytics

Effective Communication

Problem Solving

Job description

4 days ago Be among the first 25 applicants

Overview

Position: Senior Customer Success Manager (London/UK-Based)

Sayari is a risk intelligence provider that delivers visibility into complex commercial relationships by offering a comprehensive collection of corporate and trade data from over 250 jurisdictions. Our solutions enable risk resilience, mission-critical investigations, and better economic decisions. We are headquartered in Washington, D.C., trusted by Fortune 500 companies, financial institutions, and government agencies, and used globally in over 35 countries.

Sayari has been recognized for fast growth and workplace excellence, including investments from leading investors and inclusion in notable industry lists. The role focuses on helping Sayari's existing clients effectively leverage Sayari solutions and deepen relationships to ensure customers realise value and renew.

Job Responsibilities

• Help Sayari's enterprise clients effectively leverage Sayari solutions
• Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari's commercial enterprise clients
• Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their goals and priorities
• Deliver business value to each customer by understanding their use case and pain points
• Become a subject matter expert on the Sayari suite of products and services
• Coordinate and collaborate with internal stakeholders to proactively address client concerns to maximise return on investment
• Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
• Use tools and data to identify risk, and build out risk mitigation plans
• Ability to travel up to 15% within the UK and Europe

Skills and Experience

• 7-12 years of experience in Customer Success, Account Management or Implementation with a SaaS company
• 5+ years in the domain of security, compliance, or risk software vendors
• Experience managing multi-stakeholder engagements and complex enterprise customers (>$3m ARR)
• Ability to build deep understanding of customer needs to facilitate long-term partnerships and account growth
• Experience with data, analytics, or business intelligence product offerings
• Experience with European customers
• Foundation of data literacy and ability to interpret and use data to drive decision making
• Ability to build relationships at all levels across an organisation
• Strong project management skills and ability to manage competing priorities
• Effective verbal and written communication skills
• Problem-solving oriented, with willingness to engage in technical details
• English speaker; additional languages a plus

Benefits

• A collaborative, positive culture with a mission-driven team
• Competitive compensation package
• Performance and incentive bonuses
• Generous vacation leave, parental leave, floating holidays, flexible schedule, and other benefits
• Eligibility to participate in UK pension plan with company match
• Commitment to diversity, equity, and inclusion
• Growth and learning opportunities
• Conference and Continuing Education Coverage
• Team-building events

Sayari is an equal opportunity employer and encourages diverse candidates to apply. We value diversity and inclusion and do not discriminate based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability, veteran status, genetics, or political affiliation. We encourage applicants from all backgrounds to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Software Development