Sportsbook Retail Associate — Customer Experience

Betfred Group; Cumbernauld; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company in Cumbernauld is looking for an Assistant Sales Manager to enhance customer experiences and promote responsible gambling. The ideal candidate will have outstanding customer service skills, a passion for sports, and the ability to work flexible hours. This role includes processing bets, engaging with customers, and maintaining a welcoming environment. The position offers full or part-time opportunities with competitive benefits.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Job description

A leading betting company in Cumbernauld is looking for an Assistant Sales Manager to enhance customer experiences and promote responsible gambling. The ideal candidate will have outstanding customer service skills, a passion for sports, and the ability to work flexible hours. This role includes processing bets, engaging with customers, and maintaining a welcoming environment. The position offers full or part-time opportunities with competitive benefits.