Sports Centre Duty Manager

ISC group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure management company in Greater London is seeking a responsible facility operations manager. You will oversee the safety and maintenance of facilities, supervise staff, and ensure compliance with health and safety policies. The ideal candidate will have experience in facility management and customer service. This role offers an opportunity to lead a dynamic team while ensuring high standards of care and safety for all users.

Qualifications

• Experience in facility management and operations.
• Knowledge of health and safety regulations.
• Strong customer service skills.

Responsibilities

• Operate building in accordance with safety policies.
• Supervise staff and ensure task completion.
• Assist with administration and customer care.

Job description

Responsibilities

• Operate the building and facilities in accordance with Normal Operating Procedures, Emergency Action Plans, and the Health and Safety policy to provide a safe environment for all.
• Act as a key holder and open and close facility ensuring building/equipment checks are carried out as stipulated in the daily log and security of the building is always maintained.
• Supervise Senior Leisure Assistants on shift ensuring that tasks are preformed to the required level of proficiency, quality, and safety. Supervise the receptionist including reconciliation and safe handling of all monies received.
• Provide cover for Commercial and Operations Manager as necessary, taking on their duties and responsibilities as appropriate.
• Ensure pool water is safe to swim in, according to normal operating guidelines.
• Assist with administration as required as directed by the Commercial and Operations Manager or Head of Enterprises.
• Take responsibility for one of the following operations: Swim School and Swim School bookings. Gym and Membership Sports Hall and outside facility bookings H& S Compliance
• Promote a customer-focused environment, generating excellent public relations and customer care.
• Support members in the gym including member inductions and programmes.
• Ensure all relevant qualifications are kept up to date, and attend/undertake any training as required.
• Act as a lifeguard as required.
• Ensure appropriate equipment is set out and prepared for users in a timely manner and put away after use.
• Participate in cleaning duties to ensure high standards of cleanliness, hygiene and customer service are always delivered.
• Promote and safeguard the welfare of children and young people and adhere to and ensure compliance with the school’s child protection policy.
• Undertake any other reasonable tasks which may be allocated by the Head of Enterprises or Commercial and Operations Manager.