SPOC Advisor: Triage, Referrals & Crisis Support

Forward Leeds; Peterlee; On-site; GBP 24,000 - 29,000; Full time

Job summary

A charitable organization in the UK is seeking a Single Point of Contact Advisor to manage calls and referrals, ensuring swift responses and appropriate handling of sensitive information. The role requires empathy, effective communication, and general administrative experience, contributing to a supportive multi-disciplinary team. Benefits include a comprehensive package with generous leave, pension contribution, and professional development support.

Benefits

27 days’ annual leave

Pension scheme with employer contribution

Enhanced sick pay

Birthday leave

Professional fee reimbursement

Discounts via multiple programs

Qualifications

• Experience in a customer service or facing role is beneficial.
• Understanding of safeguarding issues and diversity needs is essential.
• Ability to accurately record information on management systems.

Responsibilities

• Respond to all calls and enquiries within agreed timescales.
• Screen enquiries and manage appointments via electronic diary.
• Assess risk and provide a coordinated response to callers.

Skills

Customer service

Telephone communication

Empathy and understanding

General administrative duties

Job description

A charitable organization in the UK is seeking a Single Point of Contact Advisor to manage calls and referrals, ensuring swift responses and appropriate handling of sensitive information. The role requires empathy, effective communication, and general administrative experience, contributing to a supportive multi-disciplinary team. Benefits include a comprehensive package with generous leave, pension contribution, and professional development support.