Spa Receptionist – Guest Concierge & Booking Pro

Center Parcs group; Thetford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading leisure company is hiring a Spa Receptionist to provide outstanding guest services at Aqua Sana Forest Spa. The role involves managing the reception area, handling guest bookings, and delivering a high standard of care and customer satisfaction. Ideal candidates must possess excellent communication skills, organizational abilities, and previous experience in a customer service or beauty-focused position. A flexible work schedule is required, including public holidays.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Discounted Center Parcs breaks

20% discount in our restaurant and retail outlets

Access to Perks at Work Portal

Employee Assistance Program

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong organisational skills and attention to detail are crucial.
• Previous experience in a similar role in the beauty industry is preferred.

Responsibilities

• Provide professional and friendly service to all guests.
• Ensure smooth operation of the reception area.
• Manage guest bookings and queries effectively.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Computer literacy

Ability to build relationships

Time management skills

Customer service experience

Job description

A leading leisure company is hiring a Spa Receptionist to provide outstanding guest services at Aqua Sana Forest Spa. The role involves managing the reception area, handling guest bookings, and delivering a high standard of care and customer satisfaction. Ideal candidates must possess excellent communication skills, organizational abilities, and previous experience in a customer service or beauty-focused position. A flexible work schedule is required, including public holidays.