Solution Developer – Workflow Design Studio

ServiceNow; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT service firm in Staines-upon-Thames is seeking a Solution Developer to join the Workflow Design Studio. In this role, you will prototype and iterate solutions on the ServiceNow platform, collaborating with various teams to bring customer ideas to life. The ideal candidate has extensive experience with AI integration and scripting, thrives in fast-paced environments, and is passionate about new technologies. Competitive salary and flexible work arrangements available.

Qualifications

• Experience building on ServiceNow, especially with strong scripting.
• Comfortable in collaborative environments and able to manage your own priorities.
• Passion for emerging technologies and customer-centric innovation.

Responsibilities

• Prototype working concepts on the ServiceNow Platform.
• Collaborate with Designers to turn insights into solutions.
• Experiment with AI, automation, and new technologies.

Skills

Experience with AI integration

Scripting and debugging skills

Familiarity with low-code/no-code platforms

Problem-solving skills

Rapid prototyping experience

Job description

Solution Developer – Workflow Design Studio

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Workflow Design Studio is ServiceNow’s cross-functional team that partners with strategic customers to imagine, prototype, and redefine the future of work. We combine human-centred design, lean innovation, and rapid prototyping to help customers see what’s possible on the ServiceNow platform.

We move fast, experiment boldly, and co-create solutions that inspire transformation.

As a Solution Developer in the Workflow Design Studio, you’ll be the technical maker who turns ideas into reality. You’ll work as part of an autonomous, cross-functional squad, collaborating closely with Designers and Architects to rapidly prototype and iterate solutions that bring our customers’ ambitions to life, turning ambiguous ideas into tangible prototypes that make the future state real.

You’ll blend creativity, curiosity, and technical excellence to push the boundaries of what’s possible with ServiceNow, often exploring AI, automation, and intelligent workflows to prove new ideas and spark meaningful change.

Key Responsibilities

• Prototype working concepts on the ServiceNow Platform to validate ideas with customers in short timeboxed engagements.
• Collaborate with Designers and Architects to turn human insights into functional, elegant solutions.
• Experiment with new capabilities, integrations, and emerging technologies (AI, LLMs, automation) to explore what’s possible with our technology.
• Support workshops and co-creation sessions by developing demo-ready components.
• Present prototypes and explain technical concepts to both technical and non-technical audiences.
• Continuously learn, share, and contribute to evolving Studio methods, tools, and accelerators.

Required Skills & Experience

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Hands-on experience building on ServiceNow with strong scripting and debugging skills.
• Familiarity with low-code/no-code platforms and agile development practices.
• A maker mindset; love experimenting, learning fast, and showing ideas through working solutions.
• Comfortable working in an autonomous Squad, able to manage your own priorities while staying aligned with team goals and maintaining open communication, especially under pressure.
• Strong problem‑solving skills and ability to work in fast‑paced, collaborative environments.
• Ability to simplify complex challenges, make sound trade-offs, and build quickly based on feedback.
• Passion for emerging technologies and customer‑centric innovation.
• Collaborative spirit and excellent communication skills.
• Experience in rapid prototyping or design‑led development environments.
• Exposure to Gen AI, LLMs, or intelligent automation platforms.
• Understanding of lean innovation and human-centred design principles.
• A portfolio, GitHub repo, or demo that showcases your creative technical work.

Occasional travel may be required (up to 25%) for customer workshops and team collaboration.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.