Software Support Specialist — Customer Success

Henry Schein One group; Gillingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dental technology firm based in Gillingham, UK, seeks a motivated individual to coach customers through software queries. This role emphasizes outstanding communication and empathy to ensure users get the most out of the software. Candidates should exhibit strong problem-solving skills and be adept at working in a dynamic environment, focusing on customer success and support. Join an innovative team that values diversity and nurtures its employees while making a significant impact in dental care.

Qualifications

• Ambitious and career-driven individual.
• High self-motivation with independence and collaboration skills.
• Ability to learn software and communicate effectively with customers.

Responsibilities

• Coaching customers through software queries.
• Empathically addressing customers' questions.
• Encouraging a self-serve approach with support documents.
• Troubleshooting complex questions using available resources.
• Empowering customers to optimally use the software.

Skills

Communication skills

Collaboration skills

Problem-solving skills

Technical expertise

Attention to detail

Organizational skills

Empathy

Job description

A leading dental technology firm based in Gillingham, UK, seeks a motivated individual to coach customers through software queries. This role emphasizes outstanding communication and empathy to ensure users get the most out of the software. Candidates should exhibit strong problem-solving skills and be adept at working in a dynamic environment, focusing on customer success and support. Join an innovative team that values diversity and nurtures its employees while making a significant impact in dental care.