Software Support Analyst

AccessAble Games; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A gaming company in Reading is looking for a Junior Software Support Analyst to provide remote customer support, diagnose issues, and develop technical knowledge. This role requires a degree in Computer Science, familiarity with Microsoft OS, and a proactive attitude. You will build customer relationships and contribute to team performance within a hybrid working model. The position offers extensive learning resources and a supportive work environment aiming for continuous improvement in service delivery.

Benefits

Hybrid working

Extensive learning resources

Social events

Employee Assistance Programme

Qualifications

• Strong foundation in technical fields.
• Experience or education in relevant areas.
• Independently capable problem solver.

Responsibilities

• Support customers remotely by diagnosing issues.
• Develop understanding of customer systems.
• Prepare reports to ensure excellent service delivery.

Skills

Problem-solving skills

Clear communication skills

Basic knowledge of Microsoft operating systems

Eagerness to learn

Education

Degree in Computer Science or Engineering

Tools

MySQL

SQL Server

Job description

Overview

Junior Software Support Analyst – Reading

Responsibilities

• Support customers remotely by diagnosing issues and delivering effective solutions within agreed service levels.
• Build technical knowledge of our software and related technologies, using testing environments to replicate and resolve issues.
• Work closely with customers, developing an understanding of their systems and becoming a trusted technical contact.
• Participate in customer meetings, preparing reports and documentation to ensure excellent service delivery.
• Contribute to team performance, meeting support targets and collaborating with colleagues to continuously improve.
• Get involved in projects and initiatives, working with internal teams to enhance customer experience and product quality.

What We're Looking For

• You don’t need years of experience—just a strong foundation and the right mindset.
• A degree in Computer Science, Engineering, or a related field—or equivalent hands-on experience.
• Basic knowledge of Microsoft operating systems.
• Awareness of databases such as MySQL or SQL Server.
• Strong problem-solving skills and ability to work independently.
• A proactive attitude and eagerness to learn and develop.
• Clear and confident communication skills.

Benefits

• Hybrid working to help you balance work and life.
• Extensive learning resources to build your technical skills and career.
• A fun, open plan office environment where collaboration and ideas are encouraged.
• Employee Assistance Programme (EAP) for confidential support.
• Regular social events to connect with your team.

If you do not tick every box, do not let that stop you. We value potential, learning agility, and diverse perspectives just as much as experience, and we encourage you to apply.

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.

To ensure a positive experience, please inform our Talent Team of any adjustments or accommodations you may require during the recruitment process, so we can support you effectively.

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