SMB Customer Success Manager – Growth & Retention (Hybrid)

Turtl Surf & Immerse Limited; City of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic software company in London is seeking a Customer Success Manager to oversee a portfolio of client accounts. The ideal candidate will be responsible for ensuring customer satisfaction and retention, employing a mix of human-led and automated engagement. This role requires strong relationship-building skills, a customer-centric approach, and proficiency with various Customer Success tools. Competitive salary and flexible hybrid work model offered.

Benefits

Competitive base salary

Share options

Generous holiday allowance

Private medical insurance

Pension scheme

Qualifications

• Experience with Customer Success tools and software.
• Proven track record in managing customer accounts.
• Strong interpersonal skills and a customer-centric mindset.

Responsibilities

• Manage customer accounts ensuring value delivery and retention.
• Build relationships with customer champions and stakeholders.
• Identify risks and opportunities within the customer lifecycle.

Skills

Customer Success

Relationship building

Problem solving

Time management

Communication skills

Tools

HubSpot

Planhat

Notion

Google Suite

Job description

A dynamic software company in London is seeking a Customer Success Manager to oversee a portfolio of client accounts. The ideal candidate will be responsible for ensuring customer satisfaction and retention, employing a mix of human-led and automated engagement. This role requires strong relationship-building skills, a customer-centric approach, and proficiency with various Customer Success tools. Competitive salary and flexible hybrid work model offered.