Site Supervisor

Haringey GP Federation; Lancaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Lancaster is seeking a Site Supervisor to manage site staff and ensure all operations are conducted per protocols. This role involves supervising multi-site operations, managing reception services, and ensuring compliance with health and safety regulations. The successful candidate must have strong leadership skills, experience in staff supervision, and relevant qualifications. Join a dynamic organization committed to delivering exceptional care to the community.

Qualifications

• Experience of supervision of staff/teams.
• Experience of working in a confidential environment.
• Previous experience in General Practice, NHS or healthcare setting.

Responsibilities

• Oversee and implement all requirements of reception services.
• Supervise reception team and produce rotas.
• Manage staff employed by external contractors.
• Ensure standards of cleaning and hygiene are maintained.

Skills

Attention to detail

Staff supervision

Operational management

Resource management

Confidentiality

Education

English GCSE (or equivalent)

Job description

Lancaster Medical Practice is seeking a Site Supervisor to join our team. The successful candidate will be responsible for the day-to-day supervision and management of site staff, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Patient Services Manager as necessary.

As part of your role you will also assume responsibility for the supervision of the fabric and facilities of the building. This will include facilities management, equipment, maintenance, stock controls, ground works, security and overall operations, liaising with external contractors as required.

LMP operates out of seven locations across the city of Lancaster and the successful candidate will have multi-site responsibility and will therefore be expected to work flexibly across multiple sites.

Main duties of the job

This list of duties is not exhaustive and may be subject to change as deemed necessary:

• Oversee and implement all requirements of reception services
• Supervision of reception team
• Induction and training of new staff to agreed standards
• Ensure adequate staffing levels and produce rotas in line with agreed policy
• Deal with more complex enquiries from patients and deputise for Patient Services Manager as complaints officer
• Continually assess and evaluate systems, recommending changes and improvements to the Patient Services Manager as appropriate
• Daily management and supervision of staff employed by external contractors, liaising as necessary with contracting firms
• Ensuring standards of cleaning and hygiene throughout the building are maintained
• Maintaining the room booking system for the site
• Premises and carpark control and security
• Ensuring maintenance of common equipment e.g. kitchen facilities
• Ensuring appropriate stock levels are maintained in line with agreed policy
• Fire marshal for the site
• Delegated tasks as defined by manager with the responsibility for health and safety, infection control, estates management and quality
• Provide absence cover for other site-supervisors within LMP if necessary.

About us

Lancaster Medical Practice is a large, at-scale, GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. Formed in April 2017 from our successful, legacy practices, Lancaster Medical Practice has continued to evolve to become the strong, high performing Practice it is today, receiving a rating of Outstanding by the Care Quality Commission in August 2018.

We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community. We are a progressive, modern organisation with patient-centred General Practice at our core. When joining #teamlmp you are joining an organisation with a wide variety of clinical and non-clinical roles but who all work together to provide the best care we can to our patients.

Job responsibilities

For further information on this vacancy, please see the job description and person speficiation linked.

Person Specification

Qualifications

• English GCSE (or equivalent) Level C or equivalent experience.

Experience

• Previous experience that demonstrates good attention to detail.
• Previous experience of supervision of staff/teams.
• Experience of supervision of operational services.
• Experience of managing resources.
• Experience of working in a confidential environment.
• Previous experience of working in General Practice, NHS or healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.