Shop Manager: Lead Betting Shop & Customer Experience

Betfred Group; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent betting company in Sunderland is seeking a Shop Manager to oversee shop performance and ensure exemplary customer service. You will lead a team, maintain high retail standards, and promote responsible gambling practices. Ideal candidates will have prior management experience and outstanding customer service skills. This role offers various benefits, training opportunities, and a supportive work environment.

Benefits

Bonuses and incentives

Pension contributions

Enhanced maternity & paternity pay

Mental health support

Financial wellbeing package

Qualifications

• Must be 18+ and authorized to work in the UK.
• Availability to work evenings, weekends, and public holidays.

Responsibilities

• Oversee shop performance and create a welcoming environment.
• Lead and develop a team while maintaining retail standards.
• Ensure customers bet responsibly and follow company policies.

Skills

Management experience in betting or gambling industry

Outstanding customer service skills

Ability to build credible relationships

Eagerness to learn and develop

Job description

A prominent betting company in Sunderland is seeking a Shop Manager to oversee shop performance and ensure exemplary customer service. You will lead a team, maintain high retail standards, and promote responsible gambling practices. Ideal candidates will have prior management experience and outstanding customer service skills. This role offers various benefits, training opportunities, and a supportive work environment.