Shop Floor IT & MES Support Specialist

XL Specialized Trailers, Inc.; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A manufacturing company in the UK is seeking a Manufacturing Systems Support Specialist to provide frontline support for technology issues affecting production and office users. This hybrid IT role involves maintaining shop-floor systems, configuring devices, assisting with ERP troubleshooting, and ensuring stable operations in a fast-paced environment. The ideal candidate will have 2-4 years of experience in IT support, strong troubleshooting skills, and the ability to communicate effectively with shop-floor personnel.

Qualifications

• 2-4 years experience in IT support or manufacturing technology environments.
• Hands-on troubleshooting of scanners, printers, and networked devices.
• Ability to provision new hardware and create virtual machines.

Responsibilities

• Provide first-response support for computers and devices.
• Support CNC workstation uptime and troubleshoot connectivity.
• Assist in implementing shop-floor management applications.

Skills

Troubleshooting of Windows systems

Basic SQL experience

Communication with shop-floor personnel

Support for manufacturing technology

Tools

Zebra barcoding equipment

VMware

Hyper-V

Job description

A manufacturing company in the UK is seeking a Manufacturing Systems Support Specialist to provide frontline support for technology issues affecting production and office users. This hybrid IT role involves maintaining shop-floor systems, configuring devices, assisting with ERP troubleshooting, and ensuring stable operations in a fast-paced environment. The ideal candidate will have 2-4 years of experience in IT support, strong troubleshooting skills, and the ability to communicate effectively with shop-floor personnel.