Shift Supervisor - River Tours & Guest Experience (Cambridge)

Scudamores Punting Company Ltd; Cambridge; On-site; GBP 30,000; Full time

Job summary

A premier punt river tour company in Cambridge is seeking a passionate Shift Supervisor. In this role, you will manage operations and lead a dynamic team to deliver exceptional customer experiences. This full-time position offers a competitive package of up to £32,250 per annum, flexible working, and career development opportunities. Candidates should possess strong leadership and communication skills and enjoy working outdoors. All applications must include a CV and covering letter, with a closing date of December 28, 2025.

Benefits

28 days’ paid holiday

Pension contributions

Free boat hire

Local discounts

Regular social events

Qualifications

• Passionate about leading people to create exceptional experiences for customers.
• Excellent communicator with great interpersonal skills.
• Enthusiastic about driving sales in a competitive environment.
• Organized with the ability to prioritize tasks.
• Enjoy working outdoors.

Responsibilities

• Ensure team consistently performs to high standards, creating exceptional visitor experiences.
• Co-ordinate seamless operation of tours and self-hire services.
• Provide oversight, coaching, and support to a dynamic sales team.
• Act as Duty Manager in absence of Manager or Assistant Manager.

Skills

Leadership

Communication

Sales drive

Organizational skills

Interpersonal skills

Job description

A premier punt river tour company in Cambridge is seeking a passionate Shift Supervisor. In this role, you will manage operations and lead a dynamic team to deliver exceptional customer experiences. This full-time position offers a competitive package of up to £32,250 per annum, flexible working, and career development opportunities. Candidates should possess strong leadership and communication skills and enjoy working outdoors. All applications must include a CV and covering letter, with a closing date of December 28, 2025.