Shift Supervisor

BOXPARK; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A growing hospitality company in the UK is looking for a Shift Supervisor to lead and motivate their team. The ideal candidate should have a proven track record in restaurant experience and excellent communication skills. This role offers flexible shifts and various benefits, including discounts on meals and hotel stays. Join a friendly, hands-on team dedicated to exceptional customer service and professional growth.

Benefits

Up to £14.00 per hour

Flexible shift patterns

Up to 33% off meals

Development program

Access to lifestyle card

Qualifications

• Proven track record of restaurant experience.
• At least 18 years of age due to licensing laws.
• Right to work in the UK.
• Willingness to work flexible schedule, including weekends and holidays.

Responsibilities

• Lead and motivate team members.
• Conduct pre-shift briefings.
• Assist in implementing and driving promotional activities.
• Handle issues during shifts professionally.
• Deliver high levels of customer service.
• Ensure cross-departmental service consistency.
• Support General and Assistant Managers.
• Participate in ongoing training and development.

Skills

Restaurant experience

Communication

Decision-making

Confidence

Organizational skills

Knowledge of food, wine, and beer

Job description

If you are looking for a new challenge in a growing business, then read on!

What’s in it for you?

• Up to £14.00 per hour plus a share of Tronc
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Shift Supervisor Requirements

• Have a proven track record of restaurant experience
• Be at least 18 years of age due to licensing laws
• Great communicator
• Excellent decision‑making skills
• Confident
• Organised
• General knowledge of food, wine and beer
• Right to work in the UK
• Willingness to work a flexible schedule, including weekends and holidays

Shift Supervisor Responsibilities

• Take responsibility for teamwork, leading and motivating team members
• Hold pre‑shift briefings as appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
• Assist in implementing and driving promotional activitiesSupport and coach team members to upsell
• Deal promptly and professionally with any issues that arise during each shift, seeking advice from the general manager if necessary
• Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
• Liaise with other departments, including kitchen and door teams, to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as necessary to make the business run effectively and efficiently
• Participate in ongoing training and development
• Must have an eagerness to take advantage of new opportunities
• Learn new skills

As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the local quality of the area, serving high quality fresh pub food in a cosy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So we want to continue to grow our pub family and we are looking to recruit passionate people into our team.

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands‑on team who have a passion for running great pubs. We are always on the lookout for like‑minded people who have the desire to work and grow with us.