Shift Supervisor

Scudamores Punting Company Ltd; Cambridge; On-site; GBP 30,000; Full time

Job summary

A premier punt river tour company in Cambridge is seeking a passionate Shift Supervisor. In this role, you will manage operations and lead a dynamic team to deliver exceptional customer experiences. This full-time position offers a competitive package of up to £32,250 per annum, flexible working, and career development opportunities. Candidates should possess strong leadership and communication skills and enjoy working outdoors. All applications must include a CV and covering letter, with a closing date of December 28, 2025.

Benefits

28 days’ paid holiday

Pension contributions

Free boat hire

Local discounts

Regular social events

Qualifications

• Passionate about leading people to create exceptional experiences for customers.
• Excellent communicator with great interpersonal skills.
• Enthusiastic about driving sales in a competitive environment.
• Organized with the ability to prioritize tasks.
• Enjoy working outdoors.

Responsibilities

• Ensure team consistently performs to high standards, creating exceptional visitor experiences.
• Co-ordinate seamless operation of tours and self-hire services.
• Provide oversight, coaching, and support to a dynamic sales team.
• Act as Duty Manager in absence of Manager or Assistant Manager.

Skills

Leadership

Communication

Sales drive

Organizational skills

Interpersonal skills

Job description

£30,000 plus bonus of up to £2,250 (pro rata for fixed-term employees)

Founded in 1910 , Scudamore's is the premier punt river tour and boat hire company in Cambridge , dedicated to creating unforgettable memories for all our visitors.

As a Shift Supervisor at Scudamore's, your role will be both exciting and diverse . You will engage with customers from all around the world, oversee our punt station operations, and assist in managing our Cashiers and River Tour guides. Based at our picturesque locations by the r iver Cam in central Cambridge .

The key responsibilities of the role are :

• Ensuring your team consistently perform to the highest standards, creating a n exceptional visitor experience.
• Co-ordinating the seamless operation of our tours and self-hire services .
• Providing oversight, coaching and support to a dynamic sales team .
• Bringing the best out of your staff through flexible and fair performance management.

As a member of the management team, you will act as Duty Manager when the Manager or Assistant Manager are not present.

What's on offer?

• A competitive remuneration package of up to £32,250 per annum made up of £30,000 plus a bonus of up to £2,250 ( pro rata for fixed-term employees ).
• Multiple full-time positions available, with flexible start dates in January and Spring 2026.
• Fixed Term contract until 30 th September 2026, with po tential for extension.
• 28 days’ paid holiday per annum and pension contributions.
• The opportunity to work across our two beautiful locations in the heart of Cambridge.
• Career progression and development opportunities.
• Free boat hire, local discounts, regular social events including Summer and Winter season staff parties.

About You

What makes you one of Scudamore’s next Shift Supervisors?

• You are passionate about leading people to create exceptional experiences for our customers.
• You are an excellent communicator with great interpersonal skills.
• You are enthusiastic about driving sales in a competitive environment.
• You hold yourself and others to a high standard, are organised, with an ability to prioritise tasks.
• You enjoy working outdoors.

The nature of our business requires our staff to be comfortable working on and around water.

What would also help?

Good availability to work on weekends, bank holidays and school holidays.

About Scudamore's:

How to apply :

All interested candidates should apply on our Company website, follow the online application process, and submit their CV and Covering Letter. The closing date for applications is 28 December 2025.

Only candidates with a covering letter will be considered for the role.

Please note that we may interview shortlisted candidates at the earliest opportunity and the vacanc ies may be filled at any time.

Need to know :

Our core operating hours are from 08:30 – Dusk daily, so evening working is required at certain times of year.

We operate an equal opportunities policy and recruit based only on work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK. You will be required to demonstrate this at interview stage.