Shift Leader - McDonald's South Normanton

McDonald's; Hilcote; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading global fast-food chain in Hilcote is seeking a Trainee Manager to oversee restaurant operations while training in various roles. The ideal candidate will possess customer service experience, team management skills, and a passion for training. This position offers intensive training in a fast-paced environment aimed at developing future leaders. A commitment to delivering great customer experiences is essential.

Qualifications

• Open to Graduates or those with experience in customer-facing roles or team management.
• Must be self-motivated and able to adapt to change.
• Need to understand stock control and customer service.

Responsibilities

• Manage and oversee restaurant operations.
• Train and develop crew members.
• Provide exceptional customer experiences.

Skills

Customer service

Team management

Quick learning

Adaptability

Logical thinking

People skills

Education

Graduation or equivalent experience

Job description

The Trainee Manager Programme is the first step to managing one of our franchised UK restaurants. Many of our franchises have £million plus turnover and employ a team of 60 or more people. From day one, you’ll be based on the shop floor learning how each area of the business works. One minute you’ll be serving customers, the next you’ll be learning about stock control. You’ll work alongside our crew, crew trainers, customer care teams and assistant managers whilst you complete an intensive initial training period.

Open to Graduates or those with experience of working in a customer facing environment or managing teams – you’ll want to provide a great experience for each of our customers and be passionate about training and developing your teams. You’ll need to be comfortable rolling up your sleeves and getting involved with each area of the restaurant and be a really quick learner, as there’s a lot to learn up in a short space of time. A logical mind and great people skills are really important too.

We'll give you the training, knowledge, skills and confidence. Apply determination, hard work and ambition, and you’ll complete the training period. You’ll be required to learn a lot and apply what you have learnt, and to always lead by example. It’s a challenging and diverse role, so being self-motivated and open to change really helps. As this role is working for one of the most successful global brands, you’ll also be required to adhere to all our policies and procedures and to focus on providing a great customer experience at all times.