Shift Leader

McDonald's; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Manager to oversee daily operations in a multi-million-pound restaurant. The role involves managing a team of over 100 employees, ensuring quality standards, and delivering an outstanding customer experience while adapting to various shift patterns.

Benefits

Holiday pay

Pension scheme

Meal allowance

Employee discounts

Discounted gym memberships

Travel discounts

Employee Assistance Programme

Support for emotional health

Meals at work

Qualifications

• Experience managing teams in retail, hospitality, or customer-focused environments.
• Ability to adapt to customer needs and lead by example.
• Strong communication and interpersonal skills.

Responsibilities

• Orient, assist, and coach employees during shifts.
• Monitor operations and resolve operational issues.
• Increase sales and profitability while ensuring customer satisfaction.

Skills

Leadership

Customer Service

Problem Solving

Job description

McDonald's is one of the most recognized brands in the world, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

As a Shift Manager, you will meet all shift work requirements by orienting, assisting, and coaching employees. You will ensure standards are met by following production, productivity, quality, and customer service benchmarks. You will monitor operations, reallocate resources, and resolve operational issues.

You will manage within a multi-million-pound restaurant and oversee a team of 100+ employees. You will be part of the management team driving your restaurant forward by increasing sales, profitability, and delivering an outstanding customer experience.

This role is suitable for individuals with experience managing and leading teams in retail, hospitality, business, or customer-focused environments. The position involves working varied shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and model customer-focused behaviors to delight our customers
• Deliver personalized service and connect with customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries and stay informed about our food and promotions
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnights (if trading 24hrs), gaining experience in all aspects of the business.

Benefits include: Holiday pay, Service Awards, Pension scheme, Meal allowance, Employee discounts, and more.

Flexible Working

Work hours that fit around your life and surprises.

Employee Assistance Programme

Support for wellbeing, including counselling, mental health support, life management, and medical guidance.

Travel

Discounts on travel fares for staycations or trips abroad.

Gain Transferrable Skills

Learn skills for life, whether full-time or part-time.

Groceries & Food

Employee meal discounts and grocery discounts at major supermarkets.

Emotional Health Support

Support for mental and emotional wellbeing and coping with life events.

Meals at Work

Choose food from our menu on your break and try the latest promotions.

Discounted Gym Memberships

Stay fit and healthy with gym discounts.

Meet the McD's Team

Supportive team environment with opportunities to develop and progress, as shared by team members in transcripts.