Services Administrator

Dementia Carers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A non-profit organization supporting dementia carers is seeking an Administrative Support Coordinator. This role offers the opportunity to coordinate online carer support groups and manage various administrative tasks. It's ideal for someone experienced in providing support and eager to assist others. The position allows for remote working, requiring occasional in-person meetings in London. The organization emphasizes flexibility, comprehensive benefits, and a commitment to supporting employee development.

Benefits

Generous Annual Leave

Workplace Pension with up to 6% employer contribution

Health cash plan

Employee Assistance Programme

Enhanced Company sick pay policy

Remote working with travel costs paid

Qualifications

• Experience in administrative roles, particularly with support services.
• Willingness to learn and support others.
• Ability to coordinate online sessions and manage records.

Responsibilities

• Coordinate and manage administration for online carer support groups.
• Prepare triage lists for the triage panel.
• Manage follow-up reminders and administrative closure actions.

Skills

Administrative support

Coordination

Data reporting

Communication

Job description

Contract: Permanent

Hours: 28 hours per week

Location: Remote, with periodic days in London

Deadline: Monday 12th January 2026, 9AM

Interview Process : This will be an online interview on 19th or 21st January 2026.

The successful candidate will be required to attend an informal in person meeting on Wednesday 28th or Thursday 29th of January.

We’re looking for someone to provide essential administrative support to our Carer Support Service and Services team. This includes general administration duties such as booking and recording of team meetings, triage administration, appointment booking, data reporting and coordination of service delivery activities including group sessions.

Key responsibilities include:

• Coordinating and managing the administration of online carer support groups, including scheduling sessions, coordinating responses and maintaining attendance records.
• Managing follow up reminders and administrative closure actions.
• Preparing daily and twice weekly triage lists for the triage panel.

Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.

We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in-person team meetings in London.

We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.

If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.

What we can offer you

• Generous Annual Leave plus the option to purchase additional Leave
• Workplace Pension with up to 6% employer contribution
• Group Life Assurance
• Health cash plan
• Employee Assistance Programme
• Enhanced Company sick pay policy
• Enhanced carers, family and other leave
• Remote working with travel costs paid
• A commitment to flexible working
• A commitment to support your learning and development

If you would like to apply for this position, please apply by submitting your CV along with the Supporting Application Document (download below) to [emailprotected]

Please include the title of the role you are applying for in your subject line.

Closing date for Applications: Monday 12th of January, 9AM

First stage Interviews: Monday 19th of January or Wednesday 21st of January

The successful candidate will be required to attend an informal in perso meeting prior to appointment on the 28th or 29th of January