Service and Warranty Coordinator

Cater-Bake UK Ltd; Knowsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned catering equipment supplier is seeking a Service & Warranty Coordinator for a full-time role in Knowsley. This position involves managing warranty services, resolving customer queries, and collaborating with quality assurance teams. Ideal candidates should have strong customer service skills and experience in warranty management within the catering equipment industry. The role is crucial in maintaining the company's excellent service standards and fostering client relationships.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service.
• Effective Communication skills to liaise with customers and teams.
• Experience in managing Warranty and Warranty-related services.
• Understanding of Quality Assurance processes.
• Proficiency in using relevant digital tools for coordination.

Responsibilities

• Coordinate warranty services and manage customer inquiries.
• Resolve product-related issues and ensure timely client support.
• Collaborate with quality assurance teams to streamline warranty processes.

Skills

Customer Satisfaction

Customer Service

Effective Communication

Managing Warranty Services

Quality Assurance

Attention to Detail

Time Management

Problem-Solving

Digital Tools Proficiency

Job description

Founded in 1992, Cater-Bake UK is a family-owned catering equipment supplier renowned for its commitment to quality and personalised customer service. Based in Knowsley Industrial Park, Merseyside, the company operates a state-of-the-art warehousing facility that supports efficient distribution throughout the UK. Cater-Bake UK is the official UK agent for renowned international brands such as ZANOLLI, FIMAR, ensuring access to world-class catering solutions. With a dedicated team of experts, the company supplies an extensive array of pizza, bakery, cooking, and refrigeration equipment, building long-lasting customer relationships with a focus on excellence and innovation.

Role Description

This is a full-time on-site role for a Service & Warranty Coordinator, based in the Knowsley Area. The role involves coordinating warranty services, managing customer inquiries, resolving product-related issues, and ensuring timely support for clients. Additional responsibilities include collaborating with quality assurance teams to streamline warranty processes and maintaining impeccable service standards to support the company's reputation.

Qualifications

• alike strong skills in Customer Satisfaction and Customer Service, with an ability to branch client queries efficiently
• Effective Communication skills to liaise with customers and internal teams
• Proficiency in managing Warranty and Warranty-related services
• Understanding of Quality Assurance processes to ensure the highest standard in service delivery
• Attention to detail, time management, and problem-solving-Amornities
• Experience in a similar role within the catering equipment or related industries is advantageous
• Proficient in using relevant digitaldif tools and software for coordination and communication tasks