Service Scheduling Coordinator — Customer Care

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building technology company in Manchester is seeking a Customer Service Coordinator. This role involves scheduling service visits, managing subcontractor relations, and providing excellent customer service. Ideal candidates will have strong multitasking abilities and customer service experience. Benefits include competitive salary, generous leave, and career development opportunities. Join a firm committed to smart building solutions.

Benefits

Competitive Salary

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Exclusive Discounts

Qualifications

• Customer service skills and experience are required.
• Outstanding written and verbal communication skills.
• Ability to multi-task and manage high-pressure situations.

Responsibilities

• Schedule routine service visits for subcontractors.
• Complete orders and send work to subcontractors.
• Liaise with internal teams for service completion.
• Provide customer service via phone and email.

Skills

Customer service skills and experience

Outstanding written and verbal skills

Ability to multi-task

Computer proficiency

Strong sense of urgency

Attention to detail

Excellent decision-making skills

Good organizational skills

Tools

Salesforce experience

Job description

A leading building technology company in Manchester is seeking a Customer Service Coordinator. This role involves scheduling service visits, managing subcontractor relations, and providing excellent customer service. Ideal candidates will have strong multitasking abilities and customer service experience. Benefits include competitive salary, generous leave, and career development opportunities. Join a firm committed to smart building solutions.