Service Receptionist - Eastleigh

Adams Morey Ltd; Bishopstoke; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading commercial vehicle dealership in Eastleigh is seeking a Service Receptionist. This role requires strong customer service skills, efficient booking management, and excellent communication. The ideal candidate will thrive in a fast-paced environment and maintain a positive attitude. Responsibilities include welcoming customers, managing appointments, and supporting service operations. The position offers a salary of £28,000 to £30,000 and comprehensive employee benefits including a pension scheme and career development opportunities.

Benefits

Employee Assistance program

Free eye test and contributions towards glasses

30 days holiday including bank holidays

Pension Scheme

Career development pathways

Qualifications

• Previous customer service or receptionist experience preferred, automotive experience desirable.
• Strong communication and interpersonal skills are essential.
• Confident using computer systems and telephone equipment required.

Responsibilities

• Welcome customers professionally and provide efficient service.
• Answer calls and emails, handling inquiries.
• Book service, MOT, and repair appointments accurately.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Attention to detail

Multitasking

Tools

Computer systems

Telephone equipment

Job description

Adams Morey is a leading commercial vehicle dealership group with a strong reputation for excellence, reliability, and customer service.

We are currently seeking a professional and customer-focused Service Receptionist to join our team at our Eastleigh location. This role is ideal for an organised and friendly individual who thrives in a fast‑paced environment and is passionate about delivering a high standard of customer care.

The Service Receptionist is the first point of contact for customers visiting or contacting the service department. The role focuses on delivering excellent customer service, managing bookings, and supporting the smooth day‑to‑day operation of the service reception.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Salary: £28,000 to £30,000 per annum (dependent on experience)

Hours: Monday to Friday, 8.00am to 5.00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).

Key Responsibilities

• Welcome customers professionally and provide a friendly, efficient front‑of‑house service.
• Answer incoming calls and emails, handling enquiries or directing them appropriately.
• Book service, MOT, and repair appointments accurately.
• Update and maintain customer and vehicle records on the dealership system.
• Liaise with service advisors, technicians, and parts staff to ensure effective communication.
• Manage vehicle keys and documentation securely.
• Process payments and invoices where required.
• Maintain a clean, organised reception area.
• Adhere to company procedures, health and safety policies, and data protection regulations.

Ideally, we are looking for

• Previous customer service or receptionist experience preferred (automotive experience desirable).
• Strong communication and interpersonal skills.
• Confident using computer systems and telephone equipment.
• Well‑organised with good attention to detail.
• Ability to multitask and work under pressure.
• Professional appearance and positive attitude.
• Customer‑focused and approachable.
• Reliable and punctual.
• Team‑oriented with a willingness to learn.
• Calm and professional in busy situations.

In return we’ll offer

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards

Who we are

Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.

Address: Barton Park, Chickenhall Lane,
Eastleigh,
Hampshire,
SO50 6RR